Star Citizen Gifting Error: “You Do Not Have Access to This Item”
Unable to claim your Star Citizen gift? Find out what to do when the RSI redemption page shows “You do not have access to this item,” with a ready-to-use CIG Support request.
Last updated: November 6, 2026
Following Star Citizen’s recent gifting changes, some customers are unable to claim their gift codes. After entering a code on the RSI redemption page and clicking Claim, they see this error:
“You do not have access to this item.”
What to do
The only current solution is to contact official CIG Support for help. Sign in with the RSI account where you want to claim the item and submit a request with your code, item name, and a screenshot of the error if possible.
A note on your request: Don't mention that the item was purchased. CIG closes tickets when grey market is mentioned. If they ask about it, simply tell them that it was sent by a friend.
Message you can copy
Replace the details in brackets before submitting.
Subject: Unable to redeem gift — “You do not have access to this item”
Hello CIG Support,
I received a gift code for [item name], but I can’t redeem it. When I enter the code on the RSI redemption page and click Claim, I get this error:
“You do not have access to this item.”
Could you please look into this and help me claim the item?
Gift code:
[Insert your code]
RSI handle:
[Insert your RSI handle]
Thank you for your help!
Once you’ve submitted your request, check your email for CIG’s reply and provide any additional information they ask for.