Terms of service

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your access to and use of the website located at https://theimpound.com (“Site”) and the services provided by The Impound, LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms.

If you do not agree, you must discontinue use of the Site immediately.

 

**ARTICLE I

SCOPE AND ACCEPTANCE**

1.1 Agreement to Terms. By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 No Affiliation. The Impound is an independent entity and is not affiliated with Cloud Imperium Games, Roberts Space Industries, or any related entity. All references to Star Citizen or RSI accounts are for service‑delivery purposes only.

1.3 Eligibility. You must be at least 18 years old to use the Site or Services.

 

**ARTICLE II

SERVICES PROVIDED**

2.1 Nature of Services. The Company provides digital‑goods marketplace services, including account valuation, account purchasing, account listing assistance, and related support.

2.2 No Guarantee of Availability. Services may be modified, suspended, or discontinued at any time without notice.

2.3 No Guarantee of Outcome. The Company does not guarantee the sale, purchase, value, or performance of any digital goods or accounts.

 

**ARTICLE III

ACCOUNT REGISTRATION AND VERIFICATION**

3.1 Account Creation. You may be required to create an account to access certain Services.

3.2 Identity Verification. The Company may require identity verification, including submission of:

(a) government‑issued identification; (b) utility bill; (c) RSI account name; (d) payment verification information.

3.3 Accuracy of Information. You represent that all information provided is accurate, complete, and current.

3.4 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

 

**ARTICLE IV

PROHIBITED CONDUCT**

4.1 You agree not to:

(a) use the Site for unlawful purposes; (b) engage in fraud, chargeback abuse, or identity misrepresentation; (c) interfere with the operation of the Site; (d) attempt to access accounts or data without authorization; (e) violate any applicable game Terms of Service; (f) submit false or misleading information; (g) engage in harassment, abuse, or malicious activity.

4.2 Violation of this Article constitutes immediate termination.

 

**ARTICLE V

DIGITAL GOODS AND TRANSACTIONS**

5.1 Digital Goods Only. All products and services offered are digital in nature and have no real‑world monetary value.

5.2 No Ownership Transfer Guarantee. The Company does not guarantee the transferability, continued availability, or functionality of any digital goods.

5.3 Risk of Loss. All digital goods are provided “as‑is.” The Company is not responsible for:

(a) account bans; (b) game updates; (c) loss of access; (d) changes to game mechanics; (e) actions taken by RSI/CIG.

5.4 User Responsibility. You are solely responsible for complying with the Terms of Service of any third‑party platform, including RSI/CIG.

 

**ARTICLE VI

PAYMENTS, REFUNDS, AND CHARGEBACKS**

6.1 Payments. Payments must be made through approved payment processors.

6.2 Refund Policy. Refunds are governed by the Company’s Refund Policy, incorporated herein by reference.

6.3 Chargebacks and Payment Disputes

You retain the right to dispute a transaction with your financial institution. However, filing an invalid, false, or fraudulent chargeback constitutes a breach of these Terms and may result in the following remedies:

(a) suspension or termination of access to the Site and Services; (b) cancellation of pending transactions; (c) recovery of any losses, fees, or costs incurred by the Company as a result of the dispute; (d) reporting of the incident to payment processors, fraud‑prevention databases, or law enforcement where applicable.

You remain responsible for all amounts owed, including any chargeback fees, administrative fees, collection costs, and reasonable legal fees.

6.4 Fraud Prevention. The Company may delay, refuse, or cancel transactions suspected of fraud.

 

**ARTICLE VII

USER‑GENERATED CONTENT**

7.1 Public Content. Any content you post publicly (reviews, comments, etc.) may be visible to others.

7.2 License. By posting content, you grant the Company a non‑exclusive, royalty‑free license to use, display, and reproduce such content.

7.3 Prohibited Content. You may not post:

(a) defamatory material; (b) illegal content; (c) copyrighted material without permission; (d) malicious code; (e) personal information of others.

 

**ARTICLE VIII

INTELLECTUAL PROPERTY**

8.1 Ownership of Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Site are owned by the Company or its licensors, except for Star Citizen‑related images, 3D models, trademarks, and other assets, which are the exclusive property of Cloud Imperium Games and/or Roberts Space Industries. The Impound makes no claim of ownership over any Star Citizen‑related intellectual property.

8.2 Restrictions. You may not copy, distribute, modify, or create derivative works from the Site or Services.

 

**ARTICLE IX

DISCLAIMERS**

9.1 No Warranty. The Site and Services are provided “as‑is” and “as‑available” without warranties of any kind.

9.2 No Guarantee of Accuracy. Information on the Site may contain errors or inaccuracies.

9.3 No Liability for Third‑Party Actions. The Company is not responsible for actions taken by:

(a) payment processors; (b) hosting providers; (c) analytics providers; (d) RSI/CIG or game developers.

 

**ARTICLE X

LIMITATION OF LIABILITY**

10.1 Maximum Liability. To the fullest extent permitted by law, the Company’s total liability shall not exceed the amount you paid for the Services in the preceding 12 months.

10.2 No Consequential Damages. The Company shall not be liable for:

(a) lost profits; (b) lost data; (c) loss of digital goods; (d) account bans; (e) business interruption; (f) indirect or punitive damages.

 

**ARTICLE XI

INDEMNIFICATION**

11.1 You agree to indemnify and hold harmless the Company from any claims arising out of:

(a) your use of the Site; (b) your violation of these Terms; (c) your violation of third‑party rights; (d) your breach of game Terms of Service; (e) your fraud or misconduct.

 

**ARTICLE XII

PRIVACY POLICY**

12.1 Incorporation by Reference. The Privacy Policy is incorporated into these Terms.

12.2 Consent. By using the Site, you consent to the collection and use of information as described in the Privacy Policy.

 

**ARTICLE XIII

TERMINATION**

13.1 Termination by Company. We may suspend or terminate your access immediately for:

(a) violation of these Terms; (b) fraud or suspected fraud; (c) chargeback attempts; (d) abuse or harassment; (e) violation of game Terms of Service.

13.2 Effect of Termination. Upon termination:

(a) access to the Site is revoked; (b) pending transactions may be canceled; (c) no refunds will be issued except as required by law.

 

**ARTICLE XIV

DISPUTE RESOLUTION**

14.1 Binding Arbitration. Any dispute arising out of these Terms shall be resolved by binding arbitration.

14.2 Class Action Waiver. You waive any right to participate in a class action.

14.3 Governing Law. These Terms are governed by the laws of the State of Massachusetts

 

**ARTICLE XV

MISCELLANEOUS**

15.1 Entire Agreement. These Terms constitute the entire agreement between the Parties.

15.2 Amendments. We may update these Terms at any time. Continued use constitutes acceptance.

15.3 Severability. If any provision is invalid, the remainder remains in effect.

15.4 No Waiver. Failure to enforce any provision does not constitute a waiver.

15.5 Assignment. You may not assign your rights. The Company may assign these Terms.

 

**ARTICLE XVI

CONTACT INFORMATION**

For questions regarding these Terms, contact:

The Impound, LLC Email: support@theimpound.com