Contact

Welcome to our contact section! Our team is here to support you 24/7 via multiple channels. In case you have any questions regarding your order please contact us via one of the options below.

Support Portal 

The best way to get support is to click on "Get Support" button in the bottom left corner. You will be able to search through our knowledge base and in case you can't find the answer you are looking for, you can create a ticket.

Live Chat (Discord)

The fastest way to contact us is to simply join our Discord server - for questions regarding your orders please visit the ✅support channel.

JOIN OUR DISCORD

Email 

In case you don't want to join Discord and prefer to simply send us an email you can do so either manually or via the form at the bottom of this page. We usually reply to emails within an hour. 

SUPPORT@THEIMPOUND.COM

HOW IT WORKS

Fast simple and secure, learn how it works!

HOW WE DELIVER?

Delivery is done via the RSI gifting system. Once you place your order, we gift it to your checkout email (or PayPal email if used). Open the RSI gift email, click Claim, and the item will be added to the account you're logged into.
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HOW SECURE IS IT?

Security is our number one priority. Unlike other websites, we only sell our own stock. We do not allow any external sellers on our platform. This ensures full security and peace of mind as well as blazing fast deliveries!
Buyer Protection

DELIVERY IN MINUTES

Our average delivery time is around 6 minutes! Paints, upgrades and gear are usually delivered in less than that. Standalone ships, accounts and original concept items might take a bit longer. We are blazing fast!
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CONTACT US

Star Citizen is a complex universe! In case you have some questions we are here to help! Also our Discord channel has thousands of active and helpful Star Citizen players who are eager to chat anything related to the verse!
Contact Us