Need help? Contact The Impound.
Support Portal
Use the support portal to search the knowledge base first, then create a ticket if you still need help.
Open Support PortalLive Chat (Discord)
Discord is the fastest way to reach us. For order-related questions, head to the support channel after joining.
Join Our DiscordPrefer email? Contact us directly or use the page form. We usually reply within about an hour.
support@theimpound.comAlways Available
Our customer support is available almost 24/7. Even if no staff member is online, our community is eager to help!
Order Help
Questions about orders, delivery, gifting, and other subjects are handled via all channels. You choose which to use!
Trusted Community
Our community is full of helpful and active Star Citizen players. We would love to see you become a part of it!
Proven Reputation
We have thousands of 5 star reviews and an average score of 4.9/5. Feel free to join our Discord and ask around :)
Pick the fastest path to help
Need a quick answer? Start with Discord. Need a documented support trail? Use the portal. Prefer direct email? That works too.
- ✓Discord is the fastest contact route.
- ✓The support portal lets customers search articles and open tickets.
- ✓Email remains available for customers who prefer a simple direct contact method.
Search first, ticket second
The support portal is ideal for common questions. Customers can search the knowledge base first, and if the answer is not there, create a ticket right away.
- ✓Great for order, delivery, and gifting questions.
- ✓Useful when you want a more structured support flow.
- ✓Works well alongside Discord and email support.