Shop with confidence at The Impound
Purchase Protection
You are guaranteed to receive the correct item as advertised, or you can choose a replacement or full refund.
Own Inventory
All items sold are sourced from our own inventory rather than outside marketplace sellers.
Fast Resolution
We investigate rare issues and work toward replacement, refund, or a suitable alternative when needed.
What this policy covers
Find out what is covered by our purchase protection policy.
Purchase protection
If we are unable to deliver the item you purchased, we will offer you a replacement or a full refund. You can choose which option you prefer.
- ✓Correct item as advertised.
- ✓Replacement option available.
- ✓Full refund option available.
After-sale protection
In the rare event of an item issue during, or up to 6 months after, delivery completion, we investigate and either replace or refund the goods if we are at fault.
- ✓Coverage extends up to 6 months after delivery.
- ✓Replacement or refund when fault is confirmed.
- ✓Possible upgrade if exact replacement stock is unavailable.
Transparency
Thanks to the fact that we only sell our own items and the extensive log system we have, we can track exactly what was sent, where it was delivered and who claimed it.
- ✓Extensive tracking system
- ✓Easy way to track exact item status
- ✓No third party sellers, only our own stock which we fully control
Star Citizen in-game changes notice
Star Citizen is in an early-alpha and active development stage, so in-game items may be rebalanced or changed over time. We are not responsible for those changes or in-game bugs tied to the current state of the game.
- ✓Items may be rebalanced during development.
- ✓In-game bugs can occur in the current game state.
- ✓Customers are asked to complete a character reset for persistent in-game issues.
Resolution timeline
We investigate complaints regarding delivered digital goods within a 14-day period from the date of complaint. If third-party software is involved, we assist the customer in contacting the developer, but cannot guarantee the developer's resolution timeframe.
- ✓14-day complaint investigation window.
- ✓Support provided for third-party developer contact.
- ✓External software timelines are outside our control.
Do you have any additional questions?
If you need clarification about buyer protection, after-sale support, or how a complaint is handled, contact the team directly.