How Are Star Citizen Items Delivered

How The Impound Delivers Upgrades & Accounts

Below you’ll find exactly how Star Citizen upgrades are delivered and how full accounts are handled.

Star Citizen Item Delivery

We use the official RSI internal “Gifting” system to deliver Star Citizen items.

Where Is The Gift Sent?

  • We send the gift to the email provided at checkout.
  • If PayPal was used, the gift is sent to your PayPal email address.

After payment, you will receive an email titled:

"Someone sent you a gift from Roberts Space Industries"

Inside that email is a “Claim Gift” button.

⚠ Important – The Email Does NOT Need To Match Your RSI Account

The delivery email does NOT need to be the same email connected to your RSI account.

What actually matters is:

  • You are logged into the correct RSI account when clicking the Claim Gift button.
  • If you are not logged in, RSI will ask you to log in before the claim is processed.

The item will be applied to whichever RSI account is logged in at the moment the claim button is pressed.

How To Claim Properly

  1. Log into the RSI account where you want the item delivered.
  2. Open the gift email.
  3. Click the Claim Gift button.
  4. The item will appear in your RSI hangar.

Once claimed, the gift is permanently attached to that RSI account.

Account Delivery

Accounts are not delivered through the RSI gifting system. Instead, we send the account login details directly to the buyer’s email address.

How Account Delivery Works

  • Login email/username is sent to the buyer email used at checkout.
  • Password details are included.
  • Any relevant access notes are provided.

After receiving the account, you should immediately:

  • Change the password.
  • Enable Two-Factor Authentication (2FA).
  • Update the recovery email if desired.

Make sure your checkout email is correct and accessible — this is where account credentials will be sent.

Why Buy From The Impound

Secure purchases backed by experience and support.

The Impound is a secure store, not a marketplace. Every item comes from our own stock and is backed by our customer protection policy, fast delivery standards, and a support team made up of veteran Star Citizen players.

Average delivery
6 min

Most items are delivered in around 6 minutes, with standalone ships and vehicles usually delivered in under 30 minutes.

Years on the market
13+

We have been serving the Star Citizen community for over 13 years, giving buyers confidence in our process, consistency, and long-term reputation.

Secure store

The Impound is not a marketplace. All items come directly from our own stock and are fully protected by our customer protection policy.

Extremely fast delivery

Our delivery is extremely fast, with an average of around 6 minutes for most items and under 30 minutes for standalone ships and vehicles.

Veteran support team

Our support team is made up of veteran Star Citizen players who understand the game, the buying process, and the details customers care about most.

Over 13 years

We have been on the market for more than 13 years, giving customers a stronger sense of trust, stability, and experience.

Helpful pages

Here are some useful guides and articles in case you want to learn more!

Quick Access
How it works About Us Buyer Protection Contact Upgrades Guide Star Citizen Terminology What Is LTI Loyalty Program